- Isle of Capri Casino Hotel Lake Charles Resort, Westlake
- VIP Casino Host for Comps at Isle of Capri Casino Hotel - Lake Charles, Louisiana
- Property Description
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- Isle of Capri Casino Hotel - Lake Charles!
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Stayed at the Inn was disappointed with staff they were unprofessional didn't care for my needs I've been going for years this experience reminded not to go back to this Casino were I can be treated as a guest not a pest. There always one that doesn't give good customer service but it was my experience with all staff. Other casino I gone to treatment was great around lake Charles. I'm from San Antonio a 6 hour drive that I regret due to treatment from the inn.
I recommend using this feedback toward your staff to strengthen your hotel staff. Before you loss more customers. I've been to casinos all over the United states and this dump is the bottom of THE stack worst!
First slots don't pay. The food is garbage! The employees are rude5.
Isle of Capri Casino Hotel Lake Charles Resort, Westlake
Don't ever waste your money or your time at this crater casino. Go to kinder or some place else. Everyone was very nice at this place but I find that their players club lacking. I haven't gotten much in the way of comps and find that this casino is a little on the dumpy side.
Not rating because didn't do many things. But wanted to say the room was very nice. It was a handicap room so maybe not used as much. Anyway, no complaints except they don't allow dogs. I had read some rather poor reviews regarding The Inn and was a bit concerned when my wife made reservations there. However, on Thursday, June 19, they only had one guy working both at the front desk and as the bell man.
VIP Casino Host for Comps at Isle of Capri Casino Hotel - Lake Charles, Louisiana
He actually asked my wife to help him with the overpacked and overstuffed bags of another customer when she was checking in! When she refused, he sneered, "Thanks for the help. The Inn is just a short walk over to the casino. They do provide shuttles every few minutes, but they shut them down late at night. This is a beautiful place to shop, all the high end stores are at this location.
I fell in love with my shopping experience here, cause I guess went at a time when they were having after Christmas sales. The people were friendly, I didn't have to worry about any rowdiness. There was various places to eat, ice cream, winery, etc. All you need is to have is enough money or your credit cards. The problem though is that it was SO cold going from store to store that it triggered a flare and I had to leave without doing all the shopping I intended on doing.
My son in law had to go get the car and pick me up from in front of the last store I got to go in. So many stores I missed getting to see I enjoyed myself today. I like the buffet. An idea to make transportation easier for some of us would be to add a bus route. We went to eat at the buffet and it was amazing. There were so many choices it was hard to decide what to try. The seafood was my favorite, everything I tried tasted good. The desserts were also great and there were so many choices. While I do understand that while it is situated right across the parking lot from the casino I can expect to pay more.
I do not agree with the hotel not offering basic amenities. If you are staying more than one night do not expect house keeping. When we inquired about having our room clean we were informed they only clean every other day. I can tell by the dusty interior they probably dont clean that thoroughly. The shower was thoroughly dirty. Corners of room had thick collections of dirt.
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Hand prints on windows. Too much to list. Price should be cut in half for the motel vibe you receive. Ice maker didn't work on our floor also. Television kept cutting in and out. Pictures will be attached.